Terms & Conditions

It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction for online gambling.

In case there are other language versions of the Terms & Conditions available, the English version will always prevail. 

Changes to terms and conditions

Effective from: 02.01.2021

Last updated: 05.08.2024

The availability of the Website does not mean that it contains any proposals, incitement or invitation to use or subscribe to gambling or any of the other services in any jurisdiction where such activity is illegal.

You also guarantee and agree that you have received legal advice before registering on our Website.

Current Terms & Conditions may be changed by the Company when such need occurs. The Company will notify the players of any significant changes, where possible. However, please visit the Terms and Conditions page regularly to check for possible changes.

The website accepts players only from those countries and geographic regions where online gambling is allowed by law.

If your country is not listed on the registration form, it means that it is not currently available for registration, and selecting another country to bypass the restriction is strictly prohibited. This may lead to winnings being confiscated and permanent account closure.

You are solely responsible for determining whether your accessing and/or use of the website is compliant with applicable laws in your jurisdiction and you warrant to us that gambling is not illegal in the territory where you reside.

The Company will not assume any liability whatsoever in this regard and will not reimburse any deposits, winnings or any losses as a consequence of the violation of any legal provision that may be applicable to the player. It is the player’s sole responsibility to comply at all times with his/her own local, national or state laws that relate to online gambling.

Any claim against the Company brought by you for any reason whatsoever in regard to the above mentioned will be considered void and shall not be accepted.

Players from Israel, United States of America, United Kingdom, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Malta, United Arab Emirates, Turkey, Latvia, Dutch West Indies, Estonia, Belarus, Lithuania, Gibraltar, Jersey, Ukraine, Belgium, Curacao, Cyprus, Angola, Albania, Iraq, Jamaica, Uganda,  Islamic Republic of Iran, Lebanon, Zimbabwe, Mauritius, Nicaragua, Yemen , Central African Republic, Côte d'Ivoire, Sudan, Liberia, Syrian Arab Republic, Cayman Islands, Somalia, Congo, Democratic People's Republic of Korea, Eritrea , Haiti, Sierra Leone, Ethiopia, Myanmar, South Sudan, Burkina Faso, Libya, Mali, Barbados, Rwanda, Montserrat are prohibited from playing real money wagering games at BizzoCasino. The Casino cannot guarantee successful processing of withdrawals or refunds if the player breaches this Restricted Countries policy. Also please note that players from Canada are not allowed to play NYX (NextGen) games.

The website only accepts adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of the player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding the age limitation for online gambling. 

Players from Finland aren't eligible for any deposit-based bonuses.

The Company reserves the right to ask for proof of age from the player, limiting access to the website or suspending the accounts of players who fail to meet this requirement.

When you play casino slots developed by NetEnt, NetEnt’s privacy policy also applies. It can be found here: NetEnt Privacy Policy.

The website allows playing for the following currencies: EUR, USD, NZD

The casino doesn’t take any commission on any of the transactions, please note that the player is fully responsible for paying all fees and taxes according to their payment providers rules and regulations as well as the laws of the jurisdiction of the player’s residence.

The deposit amount must be wagered at least 3 (three) times for Casino/Live Casino bets and/or 1 (one) time for Sports bets prior to requesting a withdrawal.

The player confirms that he/ she knows and understands the rules of games offered by the website. It is the user's responsibility to know the payout percentage of each game.

1. Bizzo Casino reserves the right to cancel any bet made on obviously “bad” odds, reversed odds or a bet made after an event has started.

2. The minimum stake on any single selection is €0.10

3. The maximum winnings per customer are limited to €100,000 per bet, €250,000 per day & €500,000 per week.

4. The bookmaker reserves the right to limit the maximum stake or odds on certain selections.

5. A bet is considered to be accepted after its registration on the server and its online confirmation. Registered bets may not be altered or revoked.

6. All bets accepted by Bizzo Casino are subject to these rules, as well as to applicable license conditions.

7. If due to any reasons the Event is considered abandoned or has not finished, the stakes for this Event are paid out with the odds of 1.00 until it’s finished in 48 hours, except for bets on markets where outcome have been already determined.

8. Bizzo Casino reserves the right to refuse, restrict, cancel, or limit any bet.

9. In case of account closure, any unsettled bets will be voided. Only the bet amount will be refunded.

10. Bizzo Casino reserves the right to settle bets after the contest is concluded or following the official results.

11. If the odds contain more than 2 digits after the decimal point, the payout will be rounded up to the second digit after the decimal point.

12. The winner of an event will be determined on the date of the event’s conclusion. Bizzo Casino does not recognize protested or overturned decisions for betting purposes. The settlement of an event suspended after the start of the competition will be decided on according to the betting rules specified for that sport by Bizzo Casino.

13. All rules contained herein are subject to changes and revisions by Bizzo Casino without prior written notice. All changes and revisions to our rules will be posted on the Bizzo Casino website.

14. Maximum bet amounts on all sporting events will be determined by the Sportsbook platform and are subject to change without prior written notice. Bizzo Casino also reserves the right to adjust limits on individual accounts as well.

15. Bets are accepted before the start of the event; the relevant date, start time, and commentary shown in the Sports section are indicative. Any bet placed after the event has started for any reason will be deemed void, except for in-play (live) bets, which are bets made while an event is taking place. Such bets shall be deemed valid until the end of the match.

16. If a single bet is cancelled, the relevant stake is refunded. In accumulators bets, when any leg or legs are cancelled, such legs shall be excluded from the bet settlement.

17. The Customer is solely responsible for their own account transactions. Please be sure to review and confirm your bets for any mistakes before sending them in. Once the transaction is complete, it cannot be changed. Bizzo Casino does not take responsibility for missing or duplicate bets made by the Customer and will not entertain requests for alterations because a bet is missing or duplicated. The Customer may review their transactions in the “My Bets” of the site after each session to ensure all requested bets were accepted.

18. Disputes must be lodged within seven (7) days from the date the bet in question has been determined. No claims will be honoured after this period. The Customer is solely responsible for their account transactions.

19. In the event of there being a discrepancy between the English language version of these rules and any other language version, the English language version will prevail.

20. Live Score Update is for guidance only. Bizzo Casino is not responsible for any errors. Bizzo Casino reserves the right to cancel any bets if the outcome is already known or if the odds have not been updated correctly due to technical issues.

21. Bizzo Casino reserves the right to void or cancel any bets where the outcome has been altered by the imposition of penalty points, enforced relegations or any other measure enforced as a result of anything other than the normal results of the games/competitions in question.

22. All bets are settled using the information provided by the official body running the competition at the time of the result. In the case of any events outside of official competitions the bets are settled using the information provided.

23. If one of the competitors didn't start, Bizzo Casino will cancel the head-to-head market.

24. If both competitors didn't finish, the winner will be the competitor who has more laps. If both competitors are out in the same lap, Bizzo Casino cancels the head-to-head market.

25. If the competitors are in the same position, Bizzo Casino cancels bets on the head-to-head market.

26. Bizzo Casino is not responsible for the damage incurred by the Customer as a result of a system malfunction, defects, delays, manipulations or errors in data transfer.

27. All claims are reviewed within thirty days from the moment they are submitted to Bizzo Casino by the Customer. After making a decision, Bizzo Casino notifies the Customer by means of the e-mail linked to the game account.

28. In case of suspicion of unfair betting, Bizzo Casino reserves the right to refuse any bet in general or any part of it, thus making the questionable bet invalid (in these cases, the payment is made with a factor equal to "1") or completion of proceedings or up to 31 calendar days

29. Customers are allowed to bet only as individuals; group bets are not allowed. Even after the official result of the competition / athletes is already known, the Sportsbook platform may consider the indicated bets invalid if it considers that the Customers act in collusion or as a syndicate, or the bets considered were made by one or more Customers within a short period of time. The betting company also has the right to refuse to accept bets or to count already made bets as invalid if they are made from different game accounts from the same IP address.

30. If the Event is postponed by more than 48 hours after the original time, all the bets are paid back with the odds of 1.

31. A bet shall be cancelled if it has been placed on a known outcome (an event has finished, but the results have not been updated).

32. Statistics or editorial text published at the Bizzo Casino site are to be considered as additional information but Bizzo Casino does not acknowledge or accept any liability whatsoever if the information is not correct. 

33. The time display shown within live betting serves as an indicator. The company takes no responsibility for the correctness and currentness of the displayed information like score or time.

34. In case of a translation error of certain markets, the English version will always prevail.

6.1. DEAD HEAT RULE

In the event of at least two competitors being declared the winner (a Dead Heat), the number of paying places remaining after clear winners are settled is divided by the number of players sharing those places. The odds for the selection are then multiplied by this number.

e.g. For acompetition with 5 paying places the top two players are settled while four players share the third place. Since there are only three remaining paying places for these four players, the place odds for each player are multiplied by 0.75.

6.2. BET TYPES

SINGLE BET

A single bet is a bet where you have to predict an outcome of only one event. Single bets are accepted on any event. The odds multiplied by your stake are winnings.

MULTI BET

A multi-bet, also known as an accumulator bet, is a bet where you have to predict more than one outcome simultaneously. If at least one outcome of a combined bet is predicted wrong then all the combined bets are lost.

By multiplying all the odds from events included in a combined bet you get the total odds for the combined bet.

The total odds multiplied by your stake are winnings.

6.3. MARKETS

1. "Match" (1X2) is where it is possible to bet on the (partial or definite) outcome of a match or event. The options are: "1" = Home team, or team listed to the left side of the offer; "X" = Draw, or the selection in the middle; "2" = Away team, or team listed to the right side of the offer. 

2. "Correct Score" is where it is possible to bet on the (partial or definite) exact score of a match or event.

3. "Over/Under" (Totals) is where it is possible to bet on the (partial or definite) amount of a predefined occurrence (e.g. goals, points, corners, rebounds, penalty minutes, etc.). Should the total amount of the listed occurrences be exactly equal to the betting line, then all bets on this offer will be declared void. Example: an offer where the betting line is 128.0 points and the match ends with the result 64-64 will be declared void.

4. "Odd/Even" is where it is possible to bet on the (partial or definite) amount of a predefined occurrence (e.g. goals, points, corners, rebounds, penalty minutes, etc.)."Odd" is 1,3,5 etc.; "Even" is 0,2,4 etc.

5.  "Head-to-Head" and/or "Triple-Head" is a competition between two or three participants/outcomes, originating from an officially organized event.

6. "Half time/Full time" is where it is possible to bet on the result in half time and the final outcome of the match. E.g. if at Half time the score is 1-0 and the match ends 1-1, the winning outcome is 1/X. The bet is void if the regular time of the match is played in a different time format than those listed in the bet (i.e. other than two halves). 

7. "Period betting" is where it is possible to bet on the outcome of each separate period within a match/event.

8. "Draw No Bet" is where it is possible to bet on either "1" or "2". It is also common practice to refer to "Draw No Bet" in cases where no draw odds are offered. Should the specific match contain no winner (E.g. match ends as a draw), or the particular occurrence not happen (E.g. Draw No Bet and match ends 0-0) the stakes will be refunded.

9. "Handicap" is where it is possible to bet on whether the chosen outcome wins once the listed handicap is added/subtracted (as applicable) to the match/period/total score to which the bet refers to. In the event where the result after the adjustment of the handicap line is exactly equal to the betting line, then all bets on this offer will be declared void. Example: a bet on -3.0 goals will be declared void if the team chosen wins the match with exactly a 3 goal difference (3-0,4-1, 5-2, etc).

10. "Asian Handicap": Home team (-1.75) vs Away team (+1.75). This means that the stake is divided into 2 equal bets and placed on the outcomes -1.5 and -2.0. For the bet to be fully paid out at the listed odds, Team A must win the match with a bigger margin than both of their listed handicaps (i.e. 3 goals or more margin). In the eventuality that Team A wins with only with a 2 goal margin, the bet will be considered as partially won with a full payout on the -1.5 part of the bet and a refund on the -2.0 side since the outcome on that part of the bet would be considered a “tie”. Should the match produce any other outcome, including a Team A victory with only 1 goal of margin, the whole stake would be lost. The away team is given a +1.75 goal advantage in the match. This means that the stake is divided into 2 equal bets and placed on the outcomes +1.5 and +2.0.

11. "Asian total": It is a 2-way bet that provides the option of wagering on whether the total number of goals/points scored is over or under a predefined threshold. Asian total goal bets with quarter increments are split into two. An Asian over 2.75 goals means that half the stake is bet on over 2.5 goals and the other half on over 3 goals (2.75 is the average of 2.5 and 3). A special feature of Asian bets is that the stake is paid back if exactly the total number of goals/points that was bet on is reached. If in this example 3 goals were to be scored, half of the bet is won (over 2.5 goals) and for the other bet half (over 3 goals), 1.00 is set, i.e. half the stake is paid back.

12. “Double Chance” allows betting simultaneously on two (partial or definite) outcomes of a match or event. There are 3 types of double chance: 1X – the bet is won, if the first team wins or the game is a draw, X2 – the bet is won if the second team wins or the game is a draw, 12 – the bet is won, if the game is not a draw.

6.4. EXTRA MARKETS

1. To Score First Goal. The Customer must predict which team will be the first to score a goal. If there are no goals in regular time, bets are settled as lost. An own goal shall be treated as a goal of the team whose score it was added to.

2. Goal Time. The Customer must predict the timeframe in which a goal will be scored by either team (from X to Y minute, inclusive). If there are no goals, the bets will lose.

3. “Both Teams To Score – Yes” will be settled as won if each team scores at least one goal. The bet “Both Teams To Score – No” bet will be settled as won if at least one team fails to score.

4. Score Match-ups by halves, periods, quarters, innings. The Customer must predict whether the halves (or periods, quarters, innings) will end with the same score (number of goals/points/runs) or which half (period, quarter, inning) will end with the highest score.

5. Penalty Awarded – Yes/No. The Customer must predict whether a penalty kick will be awarded in the match.

6. Sending Off – Yes/No. The Customer must predict whether any player will be sent off during the match. Only dismissals of outfield players and goalkeepers will count.

7. First Booking. The Customer must predict which team will be the first to receive a booking (yellow card). Should players from both teams receive bookings at the same time (according to the match records), the bets are settled at odds of 1.

8. Last Booking. The Customer must predict which team will be the last to receive a booking (yellow card). A second booking resulting in the player being dismissed will not count. Should players from both teams receive bookings at the same time (according to the match records), bets are settled at odds of 1.

9. Home-Away. The Customer must predict whether the home or away teams will score more goals in the tournament round, taking into account handicaps and totals. Should at least one match in the round be canceled, rescheduled, abandoned, or declared void, bets on the “Home- Away” market will be settled at odds of 1 (except for the outcomes which have already been determined).

10. Teams,Match-Ups. The Customer must predict which of the named teams will score more goals or earn more points.

11. Player Total (Individual Total) (basketball, volleyball). The Customer must predict a player’s individual total according to certain statistics, such as points, rebounds, assists etc. All bets on player totals include overtime or golden set. Should a member of the team fail to take part in a match, bets on them will be settled at odds of 1.

12. Player Total (Individual Total) (handball, futsal, field hockey). The Customer must predict a player’s individual total by the number of goals scored. All bets on player totals are accepted on regular time. Should a member of the team fail to take part in a match, bets on them will be settled at odds of 1.

13. Clean Sheet (Shutout) – a match in which at least one team does not concede a single goal.

14. “Team 2 To Win To Nil – Yes”. The bet wins if the score is 0:1, 0:2, etc. The bet “Team 2 To Win To Nil – No” wins if a match ends with any score other than 0:1, 0:2, etc.

15. To Score Penalty – Yes/No. The Customer must predict whether a team will score a penalty kick. If no penalty kick is awarded during a match, the bets on “To Score Penalty – Yes” and “To Score Penalty – No” will lose. Example: “Team 2 To Score Penalty – No” The bet will win if a penalty kick is awarded to Team 2 but they do not score the penalty. The bet will lose if no penalty kick is awarded, or Team 2 scores the penalty (scores a goal from the penalty).

16. Time Frame Betting. Time frames are defined as follows:

    • 1-10 minutes is 0:00-9:59, 11-20 minutes is 10:00-19:59, etc.

    • 1-15 minutes is 00:00-14:59, 16-30 minutes is 15:00-29:59, etc.

    • 31-45 and 76-90 time period include any added time

    • 1st/2nd Half Markets apply to the statutory 45 minutes play, including injury time and added time

    • In case of unusual time periods (e.g. 3 periods of 30 minutes each), 1st half markets will be settled on the basis of goals scored between the start of the game and 44:59 min, and 2nd half markets - between 45:00 min and the end of the game (including added time and injury time, excluding extra-time and/or penalties) 

17. “Which team wins the rest of the match” – for the bet to win, the selected side must win in the remaining part of the match. From the moment the bet is placed, the current score of the game is not taken into account; only goals / points scored in the remaining time of the match are taken into account, with the bet being settled based on that result alone.

6.5. OUTRIGHT MARKETS

1. Outright markets are considered All In Run Or Not and therefore will be settled as a loss if the selection does not take part in the event. Dead Heat rules apply.

2. Unless stated otherwise, whenever the organizing association deems it fit to include any necessary rounds, matches, or series of matches (e.g. Play-offs, Play-outs, Postseason) following the end of the so-called Regular Season in order to determine the classification, league winners, promotion/relegation, etc., Bizzo Casino  will take into account the results and outcomes deriving from these matches for settlement purposes of tickets referring to the final league classification, promotion, relegation, etc. For example, seasonal bets on the team winning the NHL will refer to the Stanley Cup Winners.

3. All tickets are settled on the basis of the award ceremony or the competition’s official score- sheet, without taking into consideration the results of any subsequent investigations or disqualifications.

4. Bets on "Quarter / Half / Period X" refer to the result/score achieved in the relevant timeframe and does not include any other points/goals/events tallied from other parts of the event/match. Bets will be voided if the match is played in any other format but the one stipulated in the offer.

5. Bets on "Result at end of Quarter / Half / Period X" refer to the result of the match/event after termination of the stipulated timeframe and will take into account all other points/goals/events tallied from previous parts of the event/match.

6. Bets on "Race to X Points / Race to X Goals..." and similar offers refer to the team/participant reaching the earliest the particular tally of points/goals/events. If the offer lists a timeframe (or any other period restriction) it will not include any other points/goals/events tallied from other parts of the event/match which are not related to the mentioned timeframe. Should the listed score not be reached within the stipulated timeframe (if any), all bets will be declared void, unless otherwise stated. 

7. Bets on "Winner of Point X / Scorer of Goal X" and similar offers refer to the team/participant scoring/winning the listed occurrence. For the settlement of these offers, no reference to events happening prior to the listed occurrence will be taken into consideration. Should the listed event not be scored/won within the stipulated time frame (if any), all bets will be declared void, unless otherwise stated.

8. "Team to score first and win" refers to the listed team scoring the first goal in the match and going on to win the match. Should there be no goals in the match all bets will be settled as void.

9. Any reference to "clean sheet" indicates that the listed team must not concede any goal during the match.

10. Any reference for a team to win all halves/periods (e.g. Team to win both halves) means that the listed team must score more goals than its opponent during all the stipulated halves/periods of the match.

11. Any reference to "Injury Time" refers to the amount displayed by the designated official and not to the actual amount played.

12. Settlement of bets on offers such as "Man of the Match", "Most Valuable Player" etc. will be based on the competition's organizers’ decision, unless otherwise stated.

1. Live bets are accepted on main markets (win, total, handicap) and additional markets (HT-FT etc). You may place single live bets or combine them in accumulators.

2. The bet shall be deemed accepted once it has been registered on the server and online confirmation has been received. You may not alter the bet once it has been accepted.

3. The bookmaker takes no responsibility for any inaccuracy regarding the current scores of matches on which live bets are being accepted. Customers should refer to other independent sources of information.

4. No live bets may be edited or deleted.

Bet settlement may be revised when the bookmaker presents incorrect results.

1. Bets are settled based on the actual start time of the event, which is determined roughly in accordance with the official documents of the bodies who organize the said event. In the absence of such documents, the information shall be taken from the official websites of sports federations, the websites of sports clubs, and other sources of sports information.

2. The bookmaker bears no responsibility for a discrepancy between the stated date and time and the actual date and time of an event. The date and start time of the event as shown in the “Sports” section are indicative. Bets are settled subject to the actual start time of an event as specified in the official documents of the organizer of such event.

3. The bookmaker bears no responsibility for inaccurate references to the name of a championship or duration of a match (sports event). Details shown in the “Sports” or “Live” sections are indicative. Customers should use other independent sources of information to find out the details of the relevant sports event.

4. The weather information in the SPORT and LIVE sections is indicative. Inconsistencies of the weather conditions in the SPORT and LIVE sections cannot be the cause for the cancellation of the placed bets.

5. Complaints about results should be submitted within 10 calendar days from the end of the event if there are official documents pertaining to the results of the event issued by the organizer of that event.

6. Bets placed after the start time of the event shall be settled at odds of 1 (except for live bets); in an accumulator, the odds of such legs shall be taken as 1.

7. If the Customer places a bet on an event of which the result is known to them, such a bet shall be cancelled. In this event, the bookmaker shall make a decision only after a special private investigation. Any activities related to such a bet shall be temporarily suspended.

8. PRE-MATCH betting. If a match or competition is postponed (rescheduled) for more than 48 hours for whatever reason all bets on this event shall be declared void (this is an approximate time, the bookmaker shall be entitled to keep such bets standing at its absolute discretion for the avoidance of disputes which may arise if the match is postponed for more than 48 hours from the official scheduled start time). The event shall be deemed postponed or rescheduled if the official scheduled start time of the event is altered.

9. If a match does not end and is abandoned, the outcomes determined before such abandonment (for example, first half markets, first goal and its time market, etc.) shall be accounted for at the bet settlement. All remaining bets shall be settled at odds of 1.

10. If a participant withdraws before the start of an event, then all bets on such a participant shall be declared void.

11. If a participant drops out during the contest for any reason (injury, withdrawal, etc.), all bets placed before the start of the last round of the contest in which he/she took part shall stand. All other bets shall be declared void.

12. If a member of a team (football, hockey, basketball player, etc.) has not participated in the game, the winning odds in their respect shall be deemed equal to 1 unless otherwise stipulated.

13. If withdrawal or disqualification takes place before the start of a tennis match, the winning odds shall amount to 1, except for bets on the outright win of the participant in question (such bets will be deemed lost). If a tennis match is interrupted, does not end on the same day and is postponed, all bets shall stand until the end of the tournament within which the match was scheduled, until the match is played or any participant withdraws.

14. When two specifically named opponents (teams, sportspeople) are expected to participate in an event (match, competition or fight), but later one or both of these opponents change, all bets on the event shall be cancelled.

15. In team competitions when one or several players are substituted in any team for whatever reason, all bets on the result of the match shall stand.

16. In doubles matches when the names of the pairs are specified and at least one participant is substituted, the winning odds shall be 1. When the names of the pairs are not specified, all bets shall stand.

17. In competitions where the terms “home” and “away” are used, should the event take place at a different venue, the following applies:

    • for a neutral venue, bets shall stand;

    • for the opposing team’s venue, bets shall stand.

18. When the terms “home” and “away” do not apply to an event (for example in dual or individual sports), should the event take place at a venue different from that originally specified, all bets shall stand. NBA, NHL, AHL, CHL, OHL, WHL and East Coast Hockey League teams may be shown in a direct order (home - away) and in a reversed order. If the latter is the case, no stakes are refunded.

19. In friendlies, including club friendlies, when the event takes place at a different venue, all bets shall stand.

20. If more than one participant or team is declared the winner, the winning odds of the bets on such participants or teams shall be divided by the number of winners. For example, if two participants are declared winners, the winning odds of the relevant selections shall be divided by two.

21. If there is no description of bet settlement for a particular sport or situation, the same shall be governed by the General Terms.

22. When a dispute of a particular type takes place for the first time, the bookmaker shall make the final decision.

23. In the event of discrepancies in data from different sources of information (date, time, result, team title), the bookmaker shall suspend payouts until the authenticity of such data is established through investigation. Should the result of a finished event published on an official website differ from that shown in a TV broadcast, the bookmaker reserves the right to settle bets based on the TV broadcast.

24. If there is an error in the odds output application and the bookmaker admits such error, all bets on such selections shall be deemed void and payouts shall be made at odds of 1.

25. If the initial result of a finished event is revised later for any reason and one party forfeits the game (abandonment shall be disregarded), all bets shall be paid subject to the initial (actual) result. The actual result is the result declared based on the official minutes and other official sources of information immediately after the end of the event.

Please bear in mind some games may be unavailable in certain jurisdictions, as required by policies of game providers that may change from time to time. 

Using VPN is not restricted, however, it may lead to malfunction of games or connections issues. 

In addition to the above, Street Fighter Video Slot is not available for the following countries:

Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela. 

Fashion TV Video Slot is not available in the following countries:

Cuba, Jordan, Turkey, Saudi Arabia. 

Planet of the Apes Video Slot is not available in the following territories:

Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

Vikings Video Slot is not available in the additional jurisdictions:

Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.

Narcos Video Slot is not available in the following territories:

Indonesia, South Korea.

Additionally, Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man), are only available in the following territories:

Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Ukraine, North Macedonia, Turkey, Austria, Cyprus, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Poland, Slovakia and Slovenia.

Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as but not limited to Arabian Nights): Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, United Arab Emirates, Ukraine. The Casino will make reasonable efforts to prevent players from these countries to reach the games, but if players from any of the stated countries would win the jackpot, the jackpot win will be annulled. Players from Canada are not eligible to play the games from NYX.

The player is aware of the fact that gambling on the website may lead to losing money. The Company is not liable for any possible financial damage arising from the use of the website. 

The Company is taking effective measures to protect the player’s private data from any unauthorized use and is only making it available to parties involved in providing gambling services through the website. Notwithstanding this, the Company is not responsible for how the information is further treated by third parties, for example, third-party software providers or affiliates. Treatment of player’s private data by such parties subject to the terms and conditions of these parties if any. 

The Company is not liable for any hardware or software defects, unstable or lost Internet connections, or any other technical errors that may limit the player’s access to the website or prevent the player from an uninterrupted play.

In the unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all wagers accepted containing such an error, or to correct the mistake by resettling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error. 

If the Casino mistakenly credits your Player Account with a bonus or winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error, or otherwise, the amount and/or the winnings from such bonus will remain the Casino property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of incorrect crediting, you are obliged to notify us immediately by email. 

The Casino, its directors, employees, partners, service providers: 

• do not warrant that the software or the Website is/are fit for their purpose;

• do not warrant that the software and Website are free from errors;

• do not warrant that the Website and/or games will be accessible without interruptions;

• shall not be liable for any loss, costs, expenses, or damages, whether direct, indirect, special, consequential, incidental, or otherwise, arising in relation to your use of the Website or your participation in the games.

You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims, and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games. 

You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino’s Terms and Conditions in a manner that results in your suspension or permanent barring from participation in the Website. 

The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interest and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.

The Company has a strict anti-fraud policy. If the player is suspected of fraudulent actions including but not limited to: 

• participating in any type of collusion with other players;

• development of strategies aimed at unfaithful winnings;

• fraudulent actions against other online casinos or payment providers;

• chargeback procedures with a credit card or denial of some payments made;

• going bankrupt in the country of his residence;

• providing incorrect personal data during registration;

• low-risk roulette play where the player betting equal stakes for both black/red or even/odd covering 25 or more out of 37 numbers on the table. (Placing bets on black/red only covers 36 of 37 possible numbers).

• opposite betting.
  (Placing wagers on conflicting outcomes within the same casino game; live game; table game).

• other types of cheating

the Company reserves the right to terminate the user account and suspend all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons for such actions. The Company also reserves the right to inform the regulatory bodies of such fraudulent actions performed by the player. 

The administration of the casino reserves the right to call its players if regarded as a necessary part of verification. The account will not be verified and the winnings will not be processed until a conversation with the manager takes place(the call is realized via the phone number provided for the player's account). In case the phone number is invalid or missing, giving grounds to suspect fraud, the casino reserves the right to terminate the account and confiscate the winnings. If the player does not pass the procedure within two weeks, the account will be permanently closed and the winnings confiscated. Such actions may help to reduce fraudulent actions and avoid negative practice in the future. In case the player has a duplicate account with bonuses, or same ID, or used a few accounts from the same browser, or same playing scheme at both accounts, the casino reserves the right to terminate such accounts and withhold the winnings. If a customer avails of registration free spins while his/her county differs from the IP address, the administration of the casino reserves the right to terminate such an account and withhold the winnings in order to avoid negative practices in the future. If a customer or group of customers is suspected of abusing a promotion, BizzoCasino reserves the right to void the bonus and any winnings. 

Abusing a promotion means:

• Making maximum allowed bets on high variance games in order to increase balance;

• Decreasing stake after a big hit and switching to low variance game;

• Making deposits with only bonus promotions without free cash deposits;

• The Customer bonus ratio (bonuses : wager) is more than 40%;

• Delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements;

• Leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed;

• Playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play;

• Using strategies that take advantage of any software bug or failure.

The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:

• use of stolen cards;

• chargebacks;

• creating more than one account in order to get an advantage from casino promotions;

• providing incorrect registration data;

• any other actions which may damage the Casino.

The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice. The Casino reserves the right to retain payments if suspicion or evidence exists of manipulating the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or change any games or events being offered on the Website.

In order to verify the player's account, casino management may request documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic script. In case the player doesn’t have an opportunity to provide documents in either of the above-mentioned scripts, the casino reserves the right to demand video verification where the player shows his/her documents.

Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfil such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification. Please note that if you requested a withdrawal, but the total amount of bets made since the last deposit is less than three (3) times the size of that deposit, the Casino reserves the right to charge you the costs of transaction processing for deposit and withdrawals. This decision is at the sole discretion of the Casino.

Each player can create only one personal user account. Creating multiple user accounts by a player can lead to termination of the accounts and suspension of all payouts. Please have in mind that the casino reserves the right to reject a deposit refund in case a duplicate account is detected. The player shall not provide access to his user account or allow using the website to any third party including but not limited to minors. The website can only be used for personal purposes and shall not be used for any type of commercial profit.

Any offensive or obscene language, as well as any commercial or promotional information, are not allowed in the "Nickname" field in the player's profile. If any violations are detected, support service members or other Company's staff may replace the contents of the "Nickname" field with something neutral. In case of a repeated violation, the player's account may be blocked and all funds confiscated.

Any returns, winnings, or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.

The account holder confirms that any activities on the account are performed by themselves. If the account is managed by a third party, the account holder shall take exclusive responsibility for access to the account.

Provide your KYC procedures

1. All Players should be over the legal age (18+)

2. List of required documents in order for players to pass verification process:

• Photo of an identity document

• Photo or screenshot of the payment system

• Photo or screenshot of a document confirming the current address of residence (not older than 3 months)

3. In some cases we require additional proof - proof of funds (to make sure player uses his/her own money when gamble at our site)

4. The documents quoted hereinabove can be requested when player reaches certain sum of deposit/withdrawal and when we suspect player in fraudulent activity

5. We also check player bets for to check on possible violations. In case we are not sure about the legality of the winning credited we contact provider and check those bets with them

6. To prevent the possible fake/untrustful usage of the ID verification process

7.We check documents for any signs of editing, if necessary request selfie with ID to make sure the document belongs to the exact person who registered on the website
In case we have strong suspicions and unsure whether the document is valid or not we contact anti-fraud department via email

8. The player should upload documents to the “Document verification” tab in his/her account

9. Document verification criteria:

• Photo of an identity document: all data (name, date of birth, citizenship) completely coincide with the data in Player’s details, the document is valid, with a photograph.

• As a rule, a passport, ID, driver’s license is suitable for identification.

• Photo or screenshot of the payment system: all data completely coincides with the data in Payment systems debts. Scanned copies are not accepted as confirmation

10. Additional documents:

• Selfies with an identity document

• Proof of wealth

• Proof of funds 

11. A photo or a screenshot of a document confirming the current address of residence: the data (name, address of residence + date of issue of the document) coincides with the data in Player’s details. To confirm the address, a utility bill / bank statement / payment for mobile services is acceptable / photo of registration from the passport is acceptable for players from the CIS. The document must be no older than 90 days (3 months).

12. Selfies with an identity document: it is desirable that the player’s hands are visible, a thorough check for editing / photoshop. Optionally, a selfie can be requested with an identity document + a sheet of paper on which the name of the casino and the current date are written. In this case, it's preferable for the inscription to be on a sheet of squared paper rather than plain.

• Proof of wealth: a document confirming the welfare of the player. 

• Proof of funds: a document confirming the receipt of funds to the payment system.

13. If the player fails to complete the required verification procedure within a period of two weeks, the account will be permanently closed and the winnings confiscated.

Bizzo Casino offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as different web wallets. Please contact our support team at support@BizzoCasino.com to inquire about the most suitable payment methods for your country of residence. 

Please note that the minimum deposit amount is 10 USD/EUR/NZD (or equivalent in another currency). The maximum deposit amount depends on the payment method you decide to use.

Bizzo Casino does not accept third-party payments. You must make deposits only from a bank account, or using VISA/MasterCard bank cards, payment systems Skrill/NETELLER, or other payment methods registered in your own name. If we determine during the security checks that you have violated this condition, then your winnings will be confiscated, and the casino will consider the possibility of returning the deposit made from third-party payment method. However, please keep in mind that the casino is not responsible for subtraction or loss of the deposits made using third-party payment methods.

Kindly note that due to the nature of vouchers (such as Flexepin and Kinguin) and cryptocurrencies, deposit limits cannot be applied to the deposits made through the vouchers and CoinsPaid payment system. If you want to limit your gambling in the casino, please, use any other available option.

The minimal amount for withdrawal is 10 EUR/USD. The maximum amount for withdrawal depends on the payment method you decide to use. If the requested amount of withdrawal exceeds the limit of a particular payment system, the amount will be withdrawn in instalments. Your withdrawals will be processed as soon as possible, however, please keep in mind that for some payment options, your withdrawal request may take up to 3 days to process.

If you have deposited via credit or debit card and the amount of withdrawal is equal to or lower than the one deposited, we reserve the right to pay the withdrawal amount back to the credit or debit card. If the amount exceeds the one deposited, the amount in excess will be paid via one of the alternative payment methods. The Casino reserves the right to check your identity prior to processing payouts and to hold any refunds or withdrawals during that time. In case you provide false Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email.

In certain circumstances and with respect to certain customers Bizzo Casino may decide not to reimburse service charges imposed by payment systems on deposits or withdrawals, which Bizzo casino usually reimburses.  

The website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and issued in a supported country.

For Visa, the following countries are not supported: USA, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore.

For Mastercard, the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and United Kingdom. 

Please note that even for supported countries the Company is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion. 

Please note that the internal operating currency of the website is Euro. If you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Company's payment processing system. 

You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain beyond the influence of The Casino and are limited to the equivalent of 16 EUR.

The Company reserves the right to check player’s identity prior to processing payouts, holding any pending withdrawals during that time or cancel them. In some cases the Website can request a selfie with an ID, a selfie with an ID and a special sign, or a phone call. Failure to pass verification will lead to the account closed and any winnings confiscated. In case of false personal data provided by the player, the withdrawal can be refused and the user account can be terminated. The player will be informed thereof by email. In some cases The Company may require verification via a live video call (Skype). Due to the restrictions of the payment processor, the minimum withdrawal amount processed via Wire Transfer is 500 USD/EUR/NZD. 

The maximum withdrawal amount processed to a player is 4,000 EUR (or equivalent in another currency) per day, 16,000 EUR (or equivalent in another currency) per week and 50,000 EUR (or equivalent in another currency) per month, unless otherwise specified in the promotional Terms & Conditions, where exceptions can be made for players with a higher VIP status. All progressive jackpot winnings will be paid out in full. 

Finally, please keep in mind the Casino is not a financial institution. Your account will thus not bear any interest and no conversion or exchange services will be offered at any time.

In case of account closure, if there are still funds in your account, a transaction fee of 12.5 EUR (or equivalent in another currency) will be added for a manual bank transfer made by our team.

Security Service is entitled to refuse any withdrawal should the deposit or withdrawal amounts be inconsistent with bets placed (the Customer must place bets adding up to the total amount minimum odds of 1.1). Permitted withdrawal amounts shall be calculated based on the amount of the bets placed from any given deposit.

An inactive (dormant) account is a Player Account which a player has not logged into or logged out of for twelve (12) consecutive months. If your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current balance of your account, if less) as long as the balance of your account remains positive. 

You authorise the Casino to debit this fee from your Player Account at the beginning of the month following the day on which your account is deemed inactive, and at the beginning of every subsequent month that your account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is re-activated.

A refund request will only be considered if made within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if the Player alleges that another individual has accessed his/her Player Account. 

If you have funded your account with a Credit Card, we reserve the right to process all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available. 

Before a refund is processed, all bonuses and winnings in your balance will be deducted to calculate the amount to be refunded. 

In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, notifying all the appropriate authorities and parties.

If the refund amount is less than the minimum processed by the payment provider, the company has the right to refuse the refund.

You are free to contact our customer service team according to the instructions found on the Website to make any complaints regarding our services. The complaints are handled in the support department and escalated in the organisation of the Casino in case the support personnel did not solve the case immediately. You will be informed about the state of the complaint to a reasonable level. If the dispute is not resolved at the casino management level, you can contact any independent body, gaming authority or the licensing regulator listed on the Website. In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation. When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.

To understand how we use your personal information, you may view our Privacy Policy here.

These Terms shall be governed by and construed in accordance with the laws of Curacao. Any disputes shall be subject to the exclusive jurisdiction of the courts of Curacao.