FAQ

Certain wagering and deposit requirements apply to each bonus offer. To find out more, visit the Bonuses section on our website.

To receive your welcome bonus, you need to make sure that:

• You create a new account and this is your first claim for a bonus.

• The deposit amount meets or exceeds the minimum amount specified in the requirements for receiving the bonus.

• You have the ability to receive casino bonus offers enabled in the account settings.

• Your casino account is not directly linked to an existing account that has already claimed a first deposit bonus. Accounts with the same IP address, customer ID and email address are not eligible for the bonus.

• You live in a country whose residents are legally free to take part in casino promotions.

A “wager” is a certain amount of money placed with the intent to receive a reward in a game with an unpredictable outcome. Essentially, the same as “bet”. A “wager requirement” is a special condition that a casino customer must fulfil to withdraw funds or claim a bonus.

Bizzo Casino has numerous bonus offers:

• First Deposit Bonus. 100% welcome bonus up to €/$100 on your first deposit + 100 free spins for Dig Dig Digger and Mechanical Clover. 50 free spins will be immediately added to your casino account. The remaining 50 will be credited after 24 hours.

• Second Deposit Bonus. Get 50% from your second deposit up to €/$300 along with 50 free spins for Johnny Cash and Elvis Frog in Vegas. Free spins will be added immediately after the deposit.

• Monday Free Spins Bonus. Don't miss out on up to 100 Free Spins for Cash Elevator every Monday.

• Thursday Reload Bonus. Every Thursday you can get 50% up to €/$200 reload bonus + 100 free spins for The Magic Cauldron - Enchanted Brew*. 50 free spins will be immediately added to your casino account. The remaining 50 will be credited after 24 hours.

Sticky bonuses can only be used as in-game funds and cannot be withdrawn. Winnings obtained as a result of playing with sticky bonuses can be cashed out as usual. Non-sticky bonuses, on the contrary, can be withdrawn separately or together with the generated winnings.

Bizzo Casino provides an excellent VIP program for high-rolling players along with the best deals.

Step 1. Log into your casino account.

Step 2. Go to the Wallet section.

Step 3. Click on the Withdraw option to draw out your winnings.

Step 4. Choose a withdrawal method. NB! You must use the same payment method for deposits and withdrawals.

Step 5. Fill out all the mandatory fields in the form.

Step 6. Enter the required withdrawal amount.

Step 7. Confirm the operation and wait for the request to be processed.

Take into consideration that the transfer time and fee will depend on the withdrawal method. If you experience any problems, do not hesitate to contact customer support.

Bizzo Casino takes your safety very seriously. Therefore, we apply KYC (Know Your Customer) verification before any withdrawals from your casino account are processed.

To verify your identity, Bizzo Casino will ask you to provide state-issued ID documents (ID card or Passport).

The verification time depends on how quickly we receive your ID document. KYC verification usually takes about 72 hours. Sometimes delays can arise due to the large number of checks we process. Please remain calm and patient while we review your request. If you have not received approval of your account activation within a few days, please contact customer support via email or our online live chat.

Usually, verification is not required. If there are problems or details that require confirmation, we will contact you.

Bizzo Casino does its best to ensure that our customers have the safest and most convenient withdrawal methods. How long it will take to withdraw funds depends on the selected method. Processing times may vary: this is due to additional security and identity checks of the methods in question. The internal regulations of payment companies are beyond our control.

At Bizzo Casino, customers have access to a variety of safe, reliable and convenient withdrawal methods:

• Money transfers Visa or Mastercard.

• Electronic wallets such as Neteller, Skrill and Jeton.

• Online payment services such as ecoPayz, Perfect Money and Interac.

• Cryptocurrencies: Bitcoin, Ethereum and Litecoin.

• Bank transfers.

If you are unable to deposit money into the casino wallet, you should:

• Check the billing information you entered. Make sure all required fields are filled in correctly. A simple typo in your credit card number or CVV code will prevent you from making a successful payment.

• Choose another deposit method. If the information you provided is completely correct, but you still cannot make a payment, there may be a problem with the method itself.

• Contact Bizzo Casino customer care. If the above steps have not solved your problem, please contact our customer support. Our professional team will definitely find a solution to your issue.

All you have to do is contact our support team via Live Chat and explain what problem you have faced.

The minimum wager depends on the selected slot game. The smallest bid can range from $0.05 to $0.20.

RTP stands for Return To Player. This is the estimated percentage of funds that will be returned to the player from a particular casino game in the long run.

The minimum bet will depend on the status of a particular table and game type. For Blackjack and Baccarat tables, a minimum wager can vary from $1 to $10. For Roulettes smallest bid usually starts from $0.20.